The Facilities Customer Service Center (FIXX) provides oversite of Rensselaer properties through a Cloud-based centralized service center, and address customer requests specific to maintenance and repairs, as well as condition complaints. In addition to creating work orders and dispatching repair service, the FIXX team also responsible for customer follow-up and communication.
How to Submit a FIXX Request
If you need to contact us, please reach out in one of the following ways:
- Use this link to submit a work order request
- Send us an email
- Call 518-276-2000 from 7:00 a.m. to 4:30 p.m. Monday through Friday
Outside of these hours, please leave a non-emergency voice mail message, and the Service Center staff will process your request the following business day.
Emergencies
Report all facilities emergencies to FIXX during regular business hours (Monday through Friday, 7:00 a.m. - 4:30 p.m.) at 518-276-2000. Emergencies may include urgent maintenance or cleaning issues, flooding, or the presence of body fluids, or broken glass.
Outside of FIXX business hours, contact Public Safety at 518-276-6611.
Telephone, Computer, Network, or Cable Service
For all telephone, computer, network or cable TV service issues, please contact the Help Desk.
Examples of work order requests
- Power outages
- Temperature issues
- Biohazard clean-up
- Roof or ceiling leaks
- Overflowing toilets
- Smell of gas
- Entrance doors or gates not securing
If a bat is present in your room, work area, or any indoor campus location, contact Public Safety at 518-276-6611 immediately. Do not attempt to capture the bat yourself.
- Faucet or sink repairs
- Blown lightbulbs or ballast issues
- Potential slip, trip, or fall hazards
- "Chirping" smoke alarms
- Damaged electrical outlets
- Loose door handles or locks that stick
- Alterations and renovations
- Custodial services
- Cracked windowpanes
- Damaged walls
- Furniture repairs
- Painting
- Assistance moving